If more than one person (who isn't a family member) uses the computer, then you need a separate VueScan license for each computer.
I don't use the e-mail addresses to send out e-mail, only to let people recover lost serial numbers.
People get annoyed by anything that looks like spam, so I don't send out e-mails when I release new versions.
Also, I don't have a tool to update this database.
You can find old versions of VueScan at:
We don't have anything to do with this site however.
If your flatbed scanner has a lamp in the scanner lid, make sure you've plugged the cable from the scanner lid into the back of the scanner.
If you're using a Canon scanner on 64-bit Windows, make sure you're using the x64 version of VueScan 9.
Check to see that the "Input | Mode" option has a transparency option.
If you don't have a film scanner, you might look into getting a used Nikon or Minolta film scanner on ebay.com. You can always sell it again on ebay when you're done with it. You might even sell it for more than you paid for it - prices have been going up since Nikon stopped manufacturing film scanners.
If you're scanning 35mm film, I recommend getting a used Nikon film scanner on ebay.com. These are the best film scanners ever made. They keep going up in value, so you can probably resell them on ebay.com for more than you paid.
If you're mainly scanning documents, I recommend the Epson GT-S50, GT-S80, GT-1500 scanners. They're quite fast, and work well with VueScan on Windows, Mac OS X and Linux. They also work well if you're scanning stacks of photos. They very cleverly scan a stack of documents or photos into memory in the scanner, and this overlaps with the processing that VueScan does - the end result is amasingly fast scanning.
If you need a small, light, portable scanner, I recommend the Canon LiDE scanners.
If you're scanning film larger than 35mm, I recommend the Epson Perfection 4990 on ebay.com or a new Epson Perfection V700. They're very fast too.
I'm easy to contact by e-mail, and I check e-mail every day.
I have hundreds of thousands of customers, and the only way I can provide support to my customers is to do it by e-mail.
A Problem Report should contain:
Please note also that the heavy volume of e-mail makes it impractical to keep track of multiple e-mails about the same problem, and that each Problem Report needs to be completely contained in a single e-mail. Each e-mailed Problem Report should only describe a single problem.
Send your Problem Report to email@example.com (phone support is not available). Very detailed instructions for finding vuescan.log are on this page.
Windows: On Windows, it's normally written to the "My Pictures\VueScan" folder on Windows XP or the "Pictures\VueScan" folder in later versions of Windows. On older versions of VueScan, it might be written to "c:\VueScan\vuescan.log". The .log extension isn't displayed by the finder - it just says "vuescan - Text Document".
Linux: On Linux, it's written to "~/.vuescan/vuescan.log".
The vuescan.log file is always written to your hard drive, even if VueScan hangs when you run it. One exception to this is if you've turned off the "Output | Log file" option. If you've turned off "Output | Log file", delete vuescan.ini and run VueScan again. This will definitely create vuescan.log.
It's only possible to buy VueScan with a debit or credit card. I don't accept purchase orders, PayPal, checks, cash in the mail, bank transfers, orders from resellers or any other type of payment.
Hamrick Software is just me, Ed Hamrick, and I do this for practical reasons. Other methods of taking orders take a lot of my time. I decided that I can make far more money using this time to improve VueScan instead of using this time to handle orders.
Handing bank transfers requires record-keeping, and I don't want to keep a list on paper of who I'm expecting transfers from, what their e-mail address is, checking the account each week, and then sending e-mails to people when I get their payments. The same holds true for purchase orders, checks and PayPal - too much manual order processing. I don't deal with resellers because I've found they waste a lot of my time asking for discounts, insisting I read pages of terms and conditions, messing up orders, wanting different information on invoices, etc.
If you're in Germany, any German bank will give you a Visa debit card for ~10 Euros. This is the same as the EC Maestro card you already have, except it will also work for online purchases (Maestro doesn't).
All sales are final and there are no refunds.
Isn't this a bit harsh? Naah :) I actually prefer to solve problems, so if I offer refunds, people give up too easily.
There's an excellent web site with scanning tips maintained by Wayne Fulton. It contains scanning tips for flatbed scanners and film scanners, a summary of available film scanners , a review of VueScan and an example of using VueScan's cleaning, intensity, and contrast options.
A VueScan user produced some useful tips for using VueScan to scan historical photographs and documents.