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We're here to help with questions or problems with VueScan

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VueScan.log is a small file that gets created when you run VueScan. It includes debugging information that helps us solve problems with VueScan.

Upload your VueScan.log file (.log format)

How do I find VueScan.log?

This is where you can include screenshots, scans, or other files that will help you describe your problem.

Screenshots, scans, or other supporting files (up to 6 files and 7 MB total)

Before you submit

  • Try the File | Default Options command first — this solves more than 50% of reported problems.
  • If VueScan is hanging or not finding your USB scanner, try a different USB cable, a different USB port, or a USB 2.0 hub.
  • If VueScan can't find your scanner on the network, check that your firewall isn't blocking scanner discovery.

What to expect

  • Every report is personally reviewed by Ed or David Hamrick.
  • We may direct you to an existing solution if one is available for your issue.

Before you submit

  • Check our support pages and FAQs first — your answer may already be there.
  • One question per message helps us give you the best answer.
  • Every question is personally reviewed by Ed or David Hamrick.

Helpful info

  • Your invoice and license information can be found in the confirmation email from your purchase.
  • Need to update your invoice details? You can edit them here.

Helpful info