Contact us

We're here to help with questions or problems with VueScan




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You may write to us in any language and we will reply to you in English. You can translate our replies here



  • Make sure you've checked our support pages and FAQs first
  • Please ask one question at a time, and keep it brief :)
  • You'll usually get a one or two line answer, but you'll get this answer directly from Ed Hamrick :)
  • Many answers are form letters, but be assured that your question has been carefully read.
  • You can get an invoice (with your serial and customer number) on this page.
  • You can often find the e-mail address you used when you bought VueScan by looking at the second line in vuescan.log.
  • You might also check the e-mail address on your PayPal account if you used PayPal to purchase VueScan.
  • If you aren't able to find it, please fill out this form and we'll help you locate your old license. Be sure to send some possible email addresses and some possible zip/postal codes.