Retrieve VueScan License
Use this form to get a receipt containing your serial number and customer number. Enter the original email address and one additional piece of info.
Find Serial/Customer Number from VueScan Installation
If you have VueScan installed on your computer and need to look up your license, you can find them in a file on your computer. You'll need to open these with a plain text editor (or the Registry Editor on Windows). Alternatively, you can use the form above to look up your license using your email address and zip code.
The e-mail address, serial number and customer number are saved in:
Mac OS X: /Users/yourname/.vuescanrc Linux ~/.vuescanrc Windows XP and earlier: Registry HKEY_CLASSES_ROOT\VueScan\license Windows Vista and later: Registry HKEY_CURRENT_USER\Software\VueScan\license
If you're running VueScan as Administrator when you enter the serial number, then the e-mail address, serial number and customer number will be saved to the following location also. This lets all users share the same serial number.
Mac OS X: /Users/Shared/.vuescanrc (if writable) Linux /etc/.vuescanrc (if writable) Windows Vista and later: Registry HKEY_LOCAL_MACHINE\Software\VueScan\license
On Mac OS X, if you want all users to have the same serial number, you can manually move this file to either of these files:
/Library/Application Support/VueScan/.vuescanrc /Network/Library/Application Support/VueScan/.vuescanrc
Entering Serial Number Into VueScan
If you have a problem using your serial number with VueScan:
- Make sure you're using an Administrator account
- Run VueScan (and use "Help | About" if three boxes not displayed)
- Enter the info from the receipt into the three boxes
- See if OK appears in all three boxes
- Press Close
- Do a preview
- Use the "Help | About" command ("VueScan | About" on Mac OS X)
- Verify that all three boxes contain the word "OK"
If step 4 fails, try copying the info from the invoice to the clipboard and pasting it into the three boxes.
If you're using Windows, you should make sure that your registration database isn't corrupted. You can do this by running regedit.exe in the Windows directory. If it reports an error, then contact Microsoft about how to get this repaired. If you're installing on Windows 10, 8, 7 or Vista, make sure you're using the Administrator account.
If you're using Mac OS X, make sure that you're using an Administrator account when you enter the serial number. The serial number is stored in /Users/Shared/.vuescanrc
Getting an Invoice
Use this form below to get an invoice with your name on it.
You can also fill in the address information to put other information on the invoice.