What is your warranty and return policy?
We want you to be happy with your purchase of VueScan, but sometimes things just don’t work out. Happy customers tend to tell their friends about VueScan, and people who get a no-hassle refund tend to eventually buy VueScan again :)
If you’re having a problem and you’d like to first try to solve it, send a Problem Report describing the problem and we’ll try to help.
If you have a subscription and you want to cancel it, click ‘Manage Subscription’ on your receipt. Subscriptions aren’t refundable but are easily cancellable.
If you bought a copy of VueScan (not a subscription) and you decide you’d like a refund within 7 days of buying VueScan, for any reason, send an email to firstname.lastname@example.org and we’ll process a refund.
We strive to process refund requests quickly, usually within a day or two, after which time your copy of VueScan will again watermark scans.
In either case, we thank you again for buying VueScan!
P.S. Note that if you initiate a dispute with PayPal or your credit card company, this can take between a week and a month for you to get your money back - this process is slow. It’s much faster to just send us an email.