We want you to be happy with your purchase of VueScan, but sometimes things just don’t work out. Happy customers tend to tell their friends about VueScan, and people who get a no-hassle refund tend to eventually buy VueScan again :)
If you’re having a problem and you’d like to first try to solve it, send a Problem Report describing the problem and we’ll try to help.
If you have a subscription and you want to cancel it, click ‘Manage Subscription’ on your receipt. Subscriptions aren’t refundable but are easily cancellable.
If you bought a copy of VueScan (not a subscription) and you decide you’d like a refund within 7 days of buying VueScan, for any reason, send an email to firstname.lastname@example.org and we’ll process a refund.
We strive to process refund requests quickly, usually within a day or two, after which time your copy of VueScan will again watermark scans.
In either case, we thank you again for buying VueScan!
P.S. Note that if you initiate a dispute with PayPal or your credit card company, this can take between a week and a month for you to get your money back - this process is slow. It’s much faster to just send us an email.