What is your warranty and return policy?

We want you to be happy with your purchase of VueScan, but sometimes things just don’t work out. Happy customers tend to tell their friends about VueScan, and people who get a no-hassle refund tend to eventually buy VueScan again :)

If you’re having a problem and you’d like to first try to solve it, send a Problem Report describing the problem and we’ll try to help.

If you decide you’d like a refund within 7 days of buying VueScan, for any reason, let us know by e-mail and we’ll process a refund.

We strive to process refund requests quickly, usually within a few days, after which time your copy of VueScan will again watermark scans.

In either case, we thank you again for buying VueScan!