We offer a conditional 30 Day Money Back Guarantee.

Conditions for qualifying for a refund:

If you'd prefer to first try to solve a problem, send a Problem Report describing the problem and we'll try to help.

If you'd prefer to just get a refund, send a Problem Report asking for a refund along with a vuescan.log file that shows you tested VueScan with your scanner before purchasing. Send this Problem Report after using VueScan for at least a week after purchasing and less than 30 days after purchasing.

We strive to process refund requests quickly, after which time your copy of VueScan will again watermark scans.

In either case, we thank you again for buying VueScan!