Here are a few common problems people have connecting to their scanner. Make
sure your scanner is plugged in and turned on before you start VueScan If you’re
using a USB Scanner, try using a different USB cable or port. Old USB cables can
often go bad
If you’re using a USB scanner, make sure your scanner appears in ‘About This
Mac’ (in the Apple menu, then click ‘System Report’) in the USB devices section.
If it doesn’t appear, you might try a different USB cable and/or a different USB
port.
If you’re using a WiFi scanner, make sure your firewall and router aren’t
blocking mDNS responses (UDP port 5353). Also, make sure you aren’t using a
Virtual Private Network (VPN) because this will interfere with finding scanners
on the network.
If you’re using an Epson scanner that needs a plugin library from Epson to work
with VueScan, try installing the “ICA Scanner Driver v5.8.11 for Image Capture”
from www.epson.com. It includes the plugin library VueScan needs to talk to your scanner.
These scanners include:
- Perfection 3170
- Perfection 4180
- Perfection 4490
- Perfection V10
- Perfection V100
- Perfection V19
- Perfection V200
- Perfection V30
- Perfection V300
- Perfection V33
- Perfection V330
- Perfection V350
- Perfection V37
- Perfection V370
- Perfection V39
- Perfection V500
- Perfection V550
- Perfection V600
- DS-30
- ES-D200
- ES-D400
- GT-1500
- GT-9400UF
- GT-F520
- GT-F600
- GT-F670
- GT-F700
- GT-F720
- GT-F730
- GT-F740
- GT-S50
- GT-S55
- GT-S600
- GT-S620
- GT-S630
- GT-S640
- GT-S650
- GT-S80
- GT-S85
- GT-X750
- GT-X770
- GT-X820
- GT-X830
If the ICA Scanner Driver it isn’t available for your scanner model, try installing “Epson Scan” instead.
You can find these drivers on www.epson.com on the Downloads page for your scanner (click “Drivers”).
For instance, for the Perfection V500 it is located at
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V500-Photo/s/SPT_B11B189011?review-filter=macOS+11.x
If you have an M1 Mac, make sure you’re using the x64 (not a64) version of VueScan.
This is needed because the plugin library you need for this scanner is an Intel plugin.
You can download the x64 version of VueScan from
https://www.hamrick.com/alternate-versions.html
If you’re using a USB scanner, does it appear in the Device Manager?
Is there a yellow triangle with an exclamation point next to it? If so, what is
the error message? Does it say it loaded the Hamrick Software Driver? If there
are problems, you might try a different USB cable and/or a different USB port.
If you’re using a WiFi, make sure your firewall and router aren’t blocking mDNS
responses (UDP port 5353). Also, make sure you aren’t using a Virtual Private
Network (VPN) because this will interfere with finding scanners on the network.
If you installed VueScan from the .tgz file, read the README.txt file or install
VueScan from the .deb or .rpm files
here
If it’s connected with WiFi, make sure your firewall and router aren’t blocking
mDNS responses (UDP port 5353) or Canon responses (UDP port 8610 and 8612).
Also, make sure you aren’t using a Virtual Private Network (VPN) because this
will interfere with finding scanners on the network.
If you’re unable to connect to your scanner, send us a
Problem Report and we’ll see if we can
help fix the problem.