Here are solutions for a few common problems people have connecting to their scanner.
Make sure your scanner is plugged in and turned on before you start VueScan.
If you’re using a USB Scanner, try using a different USB cable or port.
Old USB cables can often get crimped or otherwise go bad.
If you’re using a WiFi scanner, check the scanner settings on the front panel
of the scanner to see if there’s an option for enabling ‘mDNS’
(it might be called ‘Bonjour’). This is how VueScan detects scanners on
the network on Windows, macOS and Linux.
You might also need to enable AirPrint on the front panel of the scanner.
The computer and scanner also need to be on the same subnet.
Make sure your firewall and router aren’t blocking mDNS responses
(UDP port 5353) and make sure you aren’t using a Virtual Private Network
(VPN) because this will interfere with finding scanners on the network.
If VueScan still can’t find your scanner, look up the USB Vendor ID and USB Product ID in the supported scanners list, then set “Prefs | Network scanners” to “Manual” and put this info and the IP address into the fields below this. The USB Vendor ID and USB Product ID tell VueScan what kind of scanner is connected at this IP address.
If you’re using a USB scanner on a Mac, make sure your scanner appears in
‘About This Mac’ (in the Apple menu, then click ‘System Report’)
in the USB devices section.
If it doesn’t appear, you might try a different USB cable and/or a
different USB port.
If you’re using an Epson scanner that needs a plugin library from Epson to work
with VueScan, try installing the “ICA Scanner Driver v5.8.11 for Image Capture”
from www.epson.com. It includes the plugin library VueScan needs to talk to your scanner.
These scanners include:
- Perfection 3170
- Perfection 4180
- Perfection 4490
- Perfection V10
- Perfection V100
- Perfection V19
- Perfection V200
- Perfection V30
- Perfection V300
- Perfection V33
- Perfection V330
- Perfection V350
- Perfection V37
- Perfection V370
- Perfection V39
- Perfection V500
- Perfection V550
- Perfection V600
- DS-30
- ES-D200
- ES-D400
- GT-1500
- GT-9400UF
- GT-F520
- GT-F600
- GT-F670
- GT-F700
- GT-F720
- GT-F730
- GT-F740
- GT-S50
- GT-S55
- GT-S600
- GT-S620
- GT-S630
- GT-S640
- GT-S650
- GT-S80
- GT-S85
- GT-X750
- GT-X770
- GT-X820
- GT-X830
If the ICA Scanner Driver it isn’t available for your scanner model, try installing “Epson Scan” instead.
You can find these drivers on www.epson.com on the Downloads page for your scanner (click “Drivers”).
For instance, for the Perfection V500 it is located at
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V500-Photo/s/SPT_B11B189011?review-filter=macOS+11.x
If you have an M1 Mac, make sure you’re using the x64 (not a64) version of VueScan.
This is needed because the plugin library you need for this scanner is an Intel plugin.
You can download the x64 version of VueScan from
https://www.hamrick.com/alternate-versions.html
If you’re using a USB scanner, does it appear in Device Manager?
Is there a yellow triangle with an exclamation point next to it? If so, what is
the error message? Does it say it loaded the Hamrick Software Driver? If there
are problems, you might try a different USB cable and/or a different USB port.
If you installed VueScan from the .tgz file, read the README.txt file or install
VueScan from the .deb or .rpm files
here
If you’re unable to connect to your scanner, send us a
Problem Report and we’ll see if we can
help fix the problem.