Replacement Serial/Customer Numbers and Invoices



Home	VueScan	VuePrint	Purchase	Serial	Support	Education	About

Updated Serial/Customer Number or Invoice

Use one of the three forms below if you've lost your serial number or customer number, need an updated serial number or customer number or need an invoice. The serial number and customer number are contained in the invoice.

1. Original e-mail address:     
                                 nothing is e-mailed, only used to retrieve
2. Original ZIP or Post code:   
                     example:    85048 or SE12LQ

1. Original e-mail address:     
                                 nothing is e-mailed, only used to retrieve
2. Serial number:               
                                 4 to 10 digit number

1. Original credit card number: 
                                 no charge is made, only used to retrieve
2. Name and address:            
                                
                                
                                
                                
                                 optional - not saved by us, only printed on invoice

Non-functional Serial Number

VueScan 0.1 was released on 3/3/98. VuePrint serial numbers issued prior to this date don't work with VueScan. If you purchased VuePrint prior to this date and want to use VueScan, you need to purchase a new VueScan serial number.

If you received a serial number but it doesn't seem to work, could you first check the date on your computer? It's surprisingly common that the date is set to 1980 or 2099, and this keeps the serial number from working.

If you're using Windows, you should make sure that your registration database isn't corrupted. You can do this by running regedit.exe in the Windows directory. If it reports an error, then contact Microsoft about how to get this repaired. If you're installing on Windows NT/2K/XP, make sure you're using the Administrator account.

If you're using Mac OS X, make sure that you're using an Administrator account when you enter the serial number. The serial number is stored in /Users/Shared/.vuescanrc

If you try all this and your serial number still doesn't work, please send an e-mail containing the non-working serial number and the e-mail address you used when you first purchased VueScan or VuePrint.